A supervised AI support agent grounded in real customer data
Support staff approve ready-made replies instead of writing every answer from scratch.
Hi, I'm Simas. I build AI that takes the repetitive work off your team.
Right now I build and run the AI behind customer support, payment disputes and marketing at a consumer subscription business. You work with me directly, from the first call to handover.
Book a call
or email simas@simasrazinskas.com
Services
What I build
Customer support
Replies drafted from each customer's real orders. Your team approves them before they go out.
Shipped
Replies in each customer's language. Every prompt change is tested against real tickets first.
Operations
Disputes, refunds, reports and data syncs run as code that retries safely and shows what failed.
Shipped
Chargeback evidence assembled from the order record, ready to file with each payment provider.
AI in your product
Assistants and other AI features with measured quality, predictable cost and releases you can undo.
Shipped
The chat service behind a consumer app's AI assistant, with analytics over every conversation.
Work
Recent work
Systems I built that run in production. Client names stay private.
All case studiesOne governed platform for a company's internal AI automation
New internal AI tools launch on one shared, access-controlled platform, not from scratch.
One AI chat assistant service for several brand apps
Several apps share one AI chat assistant, and an LLM judge reviews every conversation.
About
Who you'd work with
I'm Simas, an AI engineer in Vilnius, writing software since 2014. I design each system, build it myself and keep it running after launch.
Simas
More about me